Housing and Food Services employs a general maintenance employee to work on daily and routine residence hall problems. However, some problems are beyond the skill level of our employees and require outside vendors to complete the repairs. Housing and Food Services has contracts with other Penn State departments and vendors to address certain areas, such as telephone service, cable TV, Ethernet connections, laundry facilities, and card access.

Maintenance Requests
Maintenance requests can currently be submitted via e-mail or by calling Housing and Food Services at 717-749-6081 during normal business hours. In the event of an emergency, contact Residence Life at 717-749-6156, or Police Services at 717-749-6070.

Routine Repairs
A routine repair is for a problem that can be scheduled to be fixed, and does not require immediate attention even though the student would like it taken care of as soon as possible.

Examples include a burned-out light bulb, problems with the refrigerator/microwave unit, a torn screen, etc.

Emergency Repairs
An emergency situation is anything that needs fixed immediately…if it’s not remedied, serious injury or damage will result.

Examples include:

• Loss of hot or cold water
• Loss of heat
• Loss of steam supply
• Loss of electricity (beyond normal power outages)
• Electrical hazard
• Flooding or major leak
• Fire
• Gas leak
• Any condition that represents a significant imminent threat or potential hazard to the community
• Glass window breakage that is a potential safety and/or security hazard
• Pest emergencies (bats, bees, etc.)

Lockouts
For lockouts or lock problems, contact Housing and Food Services at 717-749-6081 during normal business hours. After hours, contact Residence Life at 717-749-6156 or Police Services at 717-749-6070.